We want to ensure you’re happy with your CharChill’n product. Because our products are made-to-order, your order is not returnable. However, if your expectations are not met, please reach out to us at We’ll gladly replace any items you’re unsatisfied with, or that arrive damaged or defective within 30 days from your purchase. We’ll work with you to make sure you’re satisfied with your order.

Please include your invoice number, name, and address in your email. If the item arrived damaged or defective, please include a description of the issue (we love pics!).